During our long association with Tata Steel (and formerly Corus) we have designed international training programmes that we’ve delivered across Europe, the Nordics and the USA.
For the last 4 years we have been providing experiential learning to different functions on the subject of Customer Service Excellence. As part of these programmes we have also provided individual coaching to around 400 people. This course has had an average feedback Net Promoter Score of 92%.
Another significant project was to build a Negotiation Skills course that was required to transform sales in a difficult global environment. We were given a specific target to see if we could help produce £111m uplift in sales over a period of two years. This target was reached – in fact exceeded – before the timeframe, and whilst we wouldn’t wish to claim all the credit the Director of Pricing reported that the course delivered ‘a substantial and substantive difference to our business’. We were recognized with an HR Excellence Award for this programme.
After working with NV over the years, they are now my go-to training solution partner of choice. Why? Well, not only is NV adept at developing highly creative and engaging training programmes, but their delivery approach is all about the people - it’s highly empathetic and therefore incredibly effective. The final result is a truly authentic and personal training experience, for every unique individual who attends one of their programmes.
Director Customer Services & E-commerce
I’ve had very positive feedback around the enthusiasm, commitment and drive from the trainers to really work with our team to improve their skills. The follow up coaching after the course has also been very successful and allowed the team to really make noticeable changes in their approach to the role. Many thanks to Nicci and the team for their faultless delivery.
Head of Customer Value Creation