You may already have a clear idea of how to use role-play, but if not, here are a few typical methods for some inspiration:
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Actors improvise with participants in accordance to a brief. This role-play method gives participants the opportunity to test and/or develop their skills on a human guinea pig.
Participants fill out a questionnaire about a forthcoming specific conversation that they may be nervous or uncertain about. Based on the information given, and with due confidentiality, our actors then interpret the characteristics of the conversation and a ‘real’ play conversation takes place - with this method, life really can be a dress rehearsal.
Participants discuss a previous workplace conversation that didn’t result in their preferred outcome. By exploring some of the challenges of the conversation, with the benefit of hindsight, participants can then explore options through role-play as to how the conversation could have been more effective for them. This method embeds learning from the past and builds confidence for the future.
Actors present a scenario specific to your project and issues. The observers are then given the opportunity to re-watch, but this time stop and change the action when they feel improvements can be made. The action can be rewound and replayed according to the comments. Feedback continues until the scenario becomes a demonstration of ‘best practice’.
If required, our actors can also deliver feedback after role-play and we don’t leave this to chance. We train our team on how to deliver observations that are high quality, specific and detailed, and as a result, many individuals report finding such feedback invaluable.